Privacy Policy

NOVUS respects your privacy and is committed to protecting your personal information. This policy explains what information we collect when you use our website or contact us, how we use it, and the rights available to you.

1. Who we are

NOVUS provides intelligence and action software for estate agencies.

Website: https://www.getnovus.co.uk
Contact: joe@getnovus.co.uk

2. Information we may collect

Depending on how you interact with NOVUS, we may collect:

• your name and email address, when you email us or book a conversation
• your company or agency name, where you provide it
• information you provide during sales or business conversations
• basic technical information relating to your visit to our website, such as browser, device and page-request information, where collected by our hosting infrastructure

The NOVUS website itself does not include contact or sign-up forms. Where you get in touch, it is by emailing us directly or by booking a call through Calendly, both of which are described below.

3. How we use your information

We may use personal information to:

• respond to enquiries
• arrange and manage conversations or demonstrations
• provide information about NOVUS
• communicate with prospective or existing customers
• operate and improve our website and services
• maintain security and prevent misuse
• meet legal or regulatory obligations

4. Our lawful basis

Where applicable, we process personal information because:

• it is necessary to take steps at your request before entering into a contract, or to perform a contract;
• it is necessary for our legitimate interests in operating, developing and selling NOVUS, provided those interests are not overridden by your rights; or
• we are required to process the information to comply with a legal obligation.

5. Calendly and third-party services

When somebody clicks "Book a conversation", they are taken to Calendly to schedule a call. Calendly processes information according to its own privacy practices. NOVUS may also use service providers involved in hosting, communications, email and business operations.

6. Cookies and analytics

The NOVUS website does not currently use non-essential advertising or behavioural tracking cookies. If analytics are added in future, this policy — and any consent mechanism required — will be updated before those tools are enabled.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, legal, accounting and regulatory requirements.

8. Sharing your information

We may share information with trusted service providers where necessary to operate NOVUS, for example hosting, scheduling, communications and professional services. We do not sell personal information.

9. International transfers

Some service providers may process information outside the UK. Where required, appropriate safeguards are used in accordance with applicable data-protection law.

10. Your rights

Depending on the circumstances, UK data-protection law may give you rights including:

• access to your personal information
• correction of inaccurate information
• deletion of information
• restriction of processing
• objection to certain processing
• data portability, where applicable

To exercise a right, contact joe@getnovus.co.uk. You also have the right to complain to the UK Information Commissioner's Office.

11. Security

We take reasonable technical and organisational measures to protect personal information.

12. Changes to this policy

We may update this policy as NOVUS and its services develop. The current version will be published on this page.

13. Contact

Questions about this policy can be sent to joe@getnovus.co.uk.